Policies and procedures

Privacy Policy

Your privacy and trust are deeply important to me. Any information you share — your name, contact details, and relevant health notes — is kept strictly confidential and used only to support your care.

1. How & Where Your Information Is Held

    -Direct booking & client records — stored securely and privately by me, never shared without consent

   – Picktime (online booking system) — processes booking details to manage appointments. See their privacy policy for details- Mailchimp (newsletter, when subscribed) — stores email addresses only if you opt in. You can unsubscribe at any time- Payment providers — if paying by card, transactions are processed securely; I never see or store full card details

2. Your Rights
   – I never share your details with third parties without your clear consent
   – I keep client records for 7 years after our last appointment, then dispose of them securely
   – You have the right to ask what information I hold about you, and to request changes or removal at any time — just let me know
3. Cookie Policy
   This website uses only essential cookies to ensure the site works properly and securely. These do not track you or collect personal data. We do not use advertising cookies or share information with others. You can manage cookie preferences in your browser settings if you wish.
4. Cancellations & Rescheduling
    A minimum of 24 hours’ notice is appreciated when cancelling or rescheduling an appointment. Emergencies and genuine circumstances are always understood — please just let me know as soon as you can 
   With less than 24 hours’ notice: if I am unable to fill your time slot, the full appointment fee will be payable. If I am able to reassign your slot to someone else, **no fee will be charged**.
   Missed appointments / no-shows will be charged at the full rate. Future appointments may need to be settled before booking further sessions. Course packages & vouchers are valid for 3 months from purchase. After this period, no refunds can be given and unused sessions expire.
   Out of respect for my time and for others waiting for appointments, please do plan ahead and arrive on time. Thank you
   

    

Complaints Procedure

1. If anything doesn’t feel right, please speak to me directly — I want to listen, understand, and put things right. We can always find a quiet moment to talk.

     If we can’t resolve it together, I’m a member of the Federation of Holistic Therapists (FHT) — they offer independent support and guidance.